FAQs

Can I tour Until We Meet Again Pet Memorial Center before my pet´s cremation?

Absolutely, we appreciate that having a chance to see our center and meet our team can help alleviate any apprehension you may be feeling. We are always glad to have the opportunity to meet the families that we serve. You should never have your pet cremated somewhere that will not allow you to see the facility. You may not really want to tour the facility, but the service provider should say yes when you ask if you can. If you would like to tour our facility, please contact us to set up an appointment.

May I be present during the cremation?

At Until We Meet Again, this service is called a Viewing & Visitation. For some people, coming to our center to say a final farewell is an integral part of their healing process. For others, being close to their pet during the cremation process gives them peace of mind. A Witness Cremation is a special time set aside for a family. Some choose to only be present at the beginning of the cremation, while others choose to stay for the entire process, which takes approximately 1 ½ – 3 hours, depending on the pet’s size.

For those planning to stay, we offer a tranquil reflection room for the family´s use. The reflection room has been used in different ways, including the following:

  • Service with reception
  • Prayers
  • Singing and playing music
  • Quiet meditation

How can I be sure that I will get my pet´s cremains back?

This is a common question, and rest assured that your beloved pet is tracked throughout the entire aftercare process. At Until We Meet Again, we use a proprietary tracking system called Paws e-Track™, which tracks your loved one through the pet aftercare journey. Your pet is assigned a unique identification number that is electronically scanned at multiple points through the aftercare process, from your veterinarian’s office and throughout our facility. At Until We Meet Again, we offer 100% traceability and transparency.

Secondly, we are one of only three pet crematoriums in British Columbia certified by the PLPA (Pet Loss Professional Alliance), a division of ICCFA (International Cemetery, Cremation & Funeral Association). The PLPA is a group of like-minded pet-loss care providers working to foster a high level of ethics and training within our profession. We are focused on establishing sound business practices and standards among our ranks and on promoting the value of quality pet-loss care to veterinarians and the public. We are a proud member of this professional alliance, with an eye to the future when all pet crematoriums/pet funeral homes are held to the same high standards and ethics as human crematoriums/funeral homes.

I have chosen a group cremation for my pet; where will my pet´s cremated remains go?

We are fortunate to have available a meadow on private grounds in the Fraser Valley to spread communal cremated remains. If you are not using Until We Meet Again, be sure to ask where the final resting place is. The “disposal” of communal, cremated remains is not regulated, and some providers consider a garbage transfer station to be “acceptable.”

What is Cremation?

Cremation is the process whereby your pet’s body is transformed into cremated remains through the application of intense heat. It can take between 30 to 90 minutes, depending on your pet’s size and if they are in a special pet casket or cremation container. Once complete, your pet’s ashes will be processed and either placed in an urn and returned to your family or spread on your behalf by a member of our staff.

Do I have to purchase a casket before my pet’s cremation?

There is no need to purchase a casket before your pet’s cremation, but if this is of interest to you, we can accommodate.

How long after my pet’s death will it take to receive the urn?

We guarantee a quick response when your pet passes, either at your home or vet clinic. We always respond as soon as possible to take your pet into our care.

What if my pet dies at home?

We have a professional staff member on call, 24 hours a day 7 days a week, which means we’re ready to respond whenever you might need us. Never hesitate to call on us–day or night.

Is there only one type of pet cremation?

No. There are three types of pet cremations. At Until We Meet Again, we offer two types—private cremation and communal cremation. Please see our cremation services page for more details.

What questions should I ask my veterinarian or pet, cremation provider?

We encourage you to ask as many questions as you’d like; some important ones are:

  • Where is the crematory located?
  • Can I come and tour it?
  • When will my pet be cremated and then be ready for pickup?
  • How do I know I am going to get back my pet’s cremated remains?
  • Where does communal cremains go?

How much does cremation cost?

We offer several special packages depending on your preferred type of cremation. Please contact us, and we will be able to go through the specifics with you and answer any other questions you might have.